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TERMS & CONDITIONS
Empower Counselling Terms & Conditions, Privacy Policy, and Client Agreement
Business Information
Empower Counselling is operated by Clare Fisher, trading as a sole trader under the name Empower Counselling.
Address: 22 Bonfield Park, Strathkinness, Fife, KY16 9SY
Email: empowerholistic@gmail.com
Returns & Refunds Policy
Thank you for choosing Empower Counselling. If you are not entirely satisfied with a product purchase, we’re here to help.
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You have 7 calendar days from the date of receipt to return an item.
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Items must be unused, in original condition and packaging, and accompanied by proof of purchase.
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Once the returned item is received and inspected, you’ll be notified of the outcome.
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Approved refunds will be processed to your original payment method. Timing depends on your card issuer.
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Shipping costs are non-refundable. You are responsible for return shipping.
For any queries: empowerholistic@gmail.com
Cancellation & Non-Attendance Policy
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Less than 48 hours’ notice: 50% of the session fee, plus a £2 processing fee.
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No-show without notice: Full session fee charged.
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Discounted packages: Must be used within 3 months. Refunds are calculated at the pro-rata discounted rate, minus a £2 processing fee per session.
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Late arrivals: A 15-minute grace period applies. If no contact is made within this time, the session is deemed unfeasible and non-refundable.
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St David’s Centre venue: Cancellations or no-shows will incur an additional £10 charge to cover non-recoverable room rental costs.
Waiver & Disclaimer
By booking services with Empower Counselling, you acknowledge that:
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Clare Fisher does not diagnose conditions, prescribe medication, or offer medical treatment.
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Services and products are for wellbeing, relaxation, and personal growth on a physical, emotional, mental, and spiritual level.
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Empower Counselling services complement but do not replace medical care. You agree to maintain any medical treatments as prescribed.
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You accept full responsibility for your health and outcomes from services or products.
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Handmade items may vary in finish and are intended for occasional adult use.
Privacy Policy
1. Introduction
We are committed to safeguarding your privacy. By using this website, you agree to the terms in this policy and consent to our use of cookies.
2. Data Collected
We may collect and store:
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Website use data (IP address, location, browser type)
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Registration and contact details
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Service usage and purchase history
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Communications sent via our website
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Voluntarily provided personal data
You must have permission to provide someone else’s personal data.
3. Use of Data
Your data may be used to:
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Deliver services and respond to enquiries
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Process payments via secure providers (e.g., PayPal)
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Send newsletters or marketing (if opted in)
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Improve website security and usability
We do not sell or share your data for marketing without explicit consent.
4. Data Security & Retention
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We use password-protected, encrypted servers.
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Personal data is retained no longer than 6 months unless required by law.
5. Your Rights
You may:
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Request access to your personal data (fee: £20)
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Request updates or deletion of data
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Withdraw consent for marketing
6. Cookies
Cookies are used to:
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Improve site performance and user experience
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Track analytics via services such as Google Analytics
You may block cookies in your browser settings, but this may affect usability.
7. External Sites
This site may contain links to third-party websites. We are not responsible for their content or privacy practices.
Complaints
If you are unhappy with any aspect of our service, please contact Clare Fisher directly. If unresolved, you may raise the issue with the British Association for Counselling and Psychotherapy (BACP).
Jurisdiction
These terms are governed by the laws of Scotland, and any disputes shall be handled within the Scottish legal system.
Thank you for choosing Empower Counselling.