TERMS & CONDITIONS

Empower Counselling Terms & Conditions, Privacy Policy, and Client Agreement

Business Information

Empower Counselling is operated by Clare Fisher, trading as a sole trader under the name Empower Counselling.
Address: 22 Bonfield Park, Strathkinness, Fife, KY16 9SY
Email: empowerholistic@gmail.com

Returns & Refunds Policy

Thank you for choosing Empower Counselling. If you are not entirely satisfied with a product purchase, we’re here to help.

You have 7 calendar days from the date of receipt to return an item.
Items must be unused, in original condition and packaging, and accompanied by proof of purchase.
Once the returned item is received and inspected, you’ll be notified of the outcome.
Approved refunds will be processed to your original payment method. Timing depends on your card issuer.
Shipping costs are non-refundable. You are responsible for return shipping.

For any queries: empowerholistic@gmail.com

Cancellation & Non-Attendance Policy

Less than 48 hours’ notice: 50% of the session fee, plus a £2 processing fee.
No-show without notice: Full session fee charged.
Discounted packages: Must be used within 3 months. Refunds are calculated at the pro-rata discounted rate, minus a £2 processing fee per session.
Late arrivals: A 15-minute grace period applies. If no contact is made within this time, the session is deemed unfeasible and non-refundable.
St David’s Centre venue: Cancellations or no-shows will incur an additional £10 charge to cover non-recoverable room rental costs.

Waiver & Disclaimer

By booking services with Empower Counselling, you acknowledge that:

Clare Fisher does not diagnose conditions, prescribe medication, or offer medical treatment.
Services and products are for wellbeing, relaxation, and personal growth on a physical, emotional, mental, and spiritual level.
Empower Counselling services complement but do not replace medical care. You agree to maintain any medical treatments as prescribed.
You accept full responsibility for your health and outcomes from services or products.
Handmade items may vary in finish and are intended for occasional adult use.

Privacy Policy

1. Introduction

We are committed to safeguarding your privacy. By using this website, you agree to the terms in this policy and consent to our use of cookies.

2. Data Collected

We may collect and store:

Website use data (IP address, location, browser type)
Registration and contact details
Service usage and purchase history
Communications sent via our website
Voluntarily provided personal data

You must have permission to provide someone else’s personal data.

3. Use of Data

Your data may be used to:

Deliver services and respond to enquiries
Process payments via secure providers (e.g., PayPal)
Send newsletters or marketing (if opted in)
Improve website security and usability

We do not sell or share your data for marketing without explicit consent.

4. Data Security & Retention

We use password-protected, encrypted servers.
Personal data is retained no longer than 6 months unless required by law.

5. Your Rights

You may:

Request access to your personal data (fee: £20)
Request updates or deletion of data
Withdraw consent for marketing

6. Cookies

Cookies are used to:

Improve site performance and user experience
Track analytics via services such as Google Analytics

You may block cookies in your browser settings, but this may affect usability.

7. External Sites

This site may contain links to third-party websites. We are not responsible for their content or privacy practices.

Complaints

If you are unhappy with any aspect of our service, please contact Clare Fisher directly. If unresolved, you may raise the issue with the British Association for Counselling and Psychotherapy (BACP).

Jurisdiction

These terms are governed by the laws of Scotland, and any disputes shall be handled within the Scottish legal system.

Thank you for choosing Empower Counselling.